Let your customers order themselves.
Your regular customers log in, see their own prices and order again without calling or writing. That means fewer calls about reorders and order status, and you still confirm every order before it moves on.
The customer clicks “Order again”, and the order lands with you
-
Suction cup 120 mm Bought before
Your no. 30-1188 · VG-120 · In stock
DKK 214.00 Agreed price
Order again -
Suction cup 80 mm Bought before
Your no. 30-1180 · VG-080 · In stock
DKK 168.00 Agreed price
Order again -
Adapter 16 mm
Your no. 30-0416 · AD-16 · Made to order
DKK 92.00 Agreed price
SO-1043 New
Nordisk Pak ApS
From the customer portal
Email sent to you
- PO number
- 4471
- Requested ship date
- 24.11.2026
- Delivery
- Other address: Kolding warehouse
- Order lines
- 6
Total excl. VAT DKK 8,420.00
Open order Confirm orderThe customer sees their own catalogue
When the customer logs in, they see your products with a picture, their own item number and their own price in their own currency. Items they have bought before are marked, so they quickly find what they usually order.
- The agreed prices are already on the items
- Filter on “Bought before”
- Shows whether the item is in stock or made to order
The customer can follow the order
Under “My orders” the customer can see where the order is, follow the parcel with the tracking link and download the documents. So you get fewer emails asking where the order is.
- Status from confirmed to shipped
- Tracking number and link to the parcel
- Sales order, packing list and proforma invoice as PDF
SO-1042
- Confirmed
- In production
- Packed
- Dispatched
Track the parcel
- Sales order.pdf
- Packing list.pdf
- Proforma invoice.pdf
You decide what each customer can see
For each customer you choose whether they see all products, only what they have bought before, or a selection you have put together.
- Set per customer
- Applies straight away across the whole portal
- Also when the customer clicks “Order again”
- All products The whole catalogue with the customer's prices
- Only what the customer has bought before Built from the purchase history
- Selected products A selection you have put together
The order lands with you, and you confirm it
An order from the portal comes in as a new order in OrderTrail, with PO number, requested ship date, remarks and, if needed, a different delivery address. You get an email, look it over and confirm it. From there it runs like any other order.
- Email to you on new orders and reorders
- “Order again” uses today’s prices
- Only you can change master data. If something needs correcting, the customer sends you a message
Order confirmation
Sent to the customer from your Outlook
The customer sees the status in the portal
Work order
To production
The same flow as every other order
Example
You control who gets in
- Only customers you invite. Nobody can sign up themselves
- Each user only sees their own company’s orders
- You confirm every order before it moves on
- Login details are sent from your own Outlook, in Danish or English
The customer portal costs DKK 595 per month on top of the base package. See pricing
See it with your own orders
In a demo we go through an order as it looks at your company today, and look at what OrderTrail can take over.