Questions and answers
What people usually ask before they book a demo. If your question is not here, write to info@matsoft.dk.
What does OrderTrail cost?
The base package costs DKK 1,295 per month excl. VAT. You add the customer portal, batch and FCM, and freight booking when you need them, and with everything the price is DKK 2,480 per month. There is no implementation project, and if the price changes, you get three months of notice. Integrations and functions built for you cost DKK 950 per billable hour, or less with fixed hours every month. If you have more than 50 employees, we work out the price together.
Does it cost more if we have more users?
No. The price is per company, and you can have as many users as you need.
We use e-conomic or Billy. Can we use OrderTrail?
Today OrderTrail makes invoice drafts in Dinero. If you use other accounting software, the integration can be built. We will cover that in the demo.
Which freight companies does it work with?
Today freight can be booked with Interfjord directly from the order, with price, label and tracking. If you use another freight company, it can be built as an integration.
Can our customers order themselves?
Yes. The customer portal is a closed ordering page where your customers see their own prices and what they have bought before, and order again themselves. You decide which products each customer can see.
How long does it take to get started?
It depends on how much data you have and which integrations you need. You import customers, products and purchase history from Excel yourselves, and your current system keeps running until you are ready.
Can we try it before we switch?
Yes. In the demo I show OrderTrail with examples from your daily work, and once it is set up, you can run orders through on a test customer, without any invoices, freight or stock draws being made.
Does it work in English?
The customer portal and the emails are available in Danish and English, and you choose the language per person. Customers abroad therefore get the portal and emails in English.
How is OrderTrail kept running?
The system is documented alongside the code, new versions are tested automatically before they go out, and the server at Hetzner in Germany has backup and error monitoring. I'm the one you talk to when you have questions.
Can you build something that fits us?
Yes. Integrations with your own systems and functions that fit the way you work, I build as a task for MatSoft.
See it with your own orders
In a demo we go through an order as it looks at your company today, and look at what OrderTrail can take over.